Expected set of responsibilities:
As an imperative individual from our client support group, you will assume a urgent part in guaranteeing that all client requests, store card applications, correspondence, and business confirmations are taken care of with most extreme proficiency and impressive skill. Your essential goal will be to give uncommon client support, resolve client objections, and keep an elevated degree of exactness and tender loving care.
Obligations:
- Answer client requests and correspondence in an opportune and proficient way, guaranteeing that all client needs are met and surpassed.
- Handle client protests and resolve issues speedily, guaranteeing that clients are happy with the result.
- Check work and individual subtleties telephonically to guarantee precision and authenticity of data gave on store application structures.
- Update client subtleties on significant Borrower’s frameworks, guaranteeing that client data is precise, modern, and secure.
- Process all store card applications across all divisions, adding to the development of our client and credit base.
- Team up with cross-practical groups to guarantee consistent correspondence and goal of client inquiries.
- Keep awake to-date with industry regulation and guidelines, including the Shoppers Assurance Act, POPI (Insurance of Individual Data Act), Public Credit Act, and ICASA (Free Correspondences Authority of South Africa).
About Mr Price
Mr. Cost is a main South African retailer, offering a scope of items, including clothing, homeware, and athletic gear. With a solid obligation to consumer loyalty and representative turn of events, Mr. Cost has secured itself as a respectable and dependable brand.
As an esteemed worker, you will be essential for a dynamic and steady group, with open doors for development and improvement. Our organization values include:
- Client centricity
- Collaboration
- Advancement
- Trustworthiness
- Responsibility
Capabilities:
- Grade 12
- Something like 1 year of call focus insight in another records climate
- Information and comprehension of industry regulation and guidelines
- Fantastic correspondence and client assistance abilities
- Capacity to work in a quick moving climate and fulfill time constraints
- Solid meticulousness and exactness
- Capacity to work cooperatively as a feature of a group