Midrand, Permanent
Job Reason:
Nexio, an expert ICT arrangement supplier, looks for a Consumer loyalty Head to join our dynamic group. We help clients in building, supporting, and dealing with their IT frameworks, with activities in each of the 9 areas, north of 200 clients, and 600 workers. As a Level 1 BBBEE organization, we focus on South Africa’s change plan and computerized change. Our answer sets help clients in their advanced change venture, and our public impression, experience in developing business sectors, and specialized contributions guarantee productivity, functional readiness, and client fulfillment.
By joining Nexio, you’ll turn out to be important for a public association offering development and improvement valuable open doors. Our skilled group values:
- Compensations for endeavors
- High-energy cooperation
- Being important for the Vodacom/Vodafone Gathering
- Vocation potential learning experiences
- Trust, serious culture, and administration
Job Prerequisite:
The Consumer loyalty Chairman assumes a critical part in guaranteeing IT administrations meet or surpass client assumptions inside the ITIL structure. Key liabilities include:
- Creating and executing consumer loyalty overviews and criticism components
- Gathering and investigating client input through different channels
- Distinguishing patterns, areas of progress, and administration qualities
- Making definite reports and dashboards for partners
- Introducing consumer loyalty measurements in inward help survey gatherings
- Working with IT administration supervisory crews to foster action plans in view of client criticism
- Checking progress and effect on consumer loyalty
- Pushing for client driven changes inside the IT administration conveyance process
Proficient Abilities:
- Phenomenal correspondence and relational abilities
- Solid logical and critical thinking skills
- Capacity to work cooperatively with cross-useful groups
- Client centered mentality enthusiastically for administration greatness
- Experience in characterizing, following, and examining key execution pointers (KPIs)
- Expertise in utilizing measurements to drive consistent improvement drives
- Experience in carrying out quality confirmation processes
- Capacity to drive consistent improvement drives in view of value measurements and client criticism
Capabilities and EXPERIENCE:
- Matric Testament (Fundamental)
- Four year certification in Data Innovation, Business Organization, or a connected field (Favorable)
- Least of 3 years of involvement with consumer loyalty or client assistance jobs inside an ITIL